What's your response time for Franklin Square emergencies?+
For active leaks or storm damage, we prioritize Franklin Square calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Franklin Square.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in Franklin Square, NY?+
We hold an active NY contractor license and full insurance coverage, and we'll provide proof of both on request — most Franklin Square customers ask, and we expect that.
What emergency roofing services are available in Franklin Square?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Franklin Square, NY and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Franklin Square home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout Franklin Square with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Franklin Square or do you cover nearby towns?+
We serve Franklin Square and the surrounding communities throughout Franklin Square, NY — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
